Terms of Service
These Terms of Service ("Terms") govern your use of kcepro.com and the services offered by KCEPro, a Service-Disabled Veteran-Owned Small Business located in Northern Virginia. By accessing this website or engaging KCEPro for services, you agree to these Terms.
1. Services
KCEPro provides digital management services to local businesses, including but not limited to: website design and development, local SEO, AIO content optimization, social media management, and retainer-based digital maintenance. Specific deliverables, timelines, and pricing are agreed upon in writing between KCEPro and the client prior to project commencement.
2. Free Audit
KCEPro offers a complimentary digital audit to prospective clients. The audit is provided as a no-obligation assessment. Submission of an audit request does not constitute a contract or guarantee of service. KCEPro reserves the right to decline any engagement at its discretion.
3. Payments
For paid services, payment terms are specified in your individual service agreement. Unless otherwise agreed in writing:
- Retainer services are billed monthly in advance
- Project-based work may require a deposit before work begins
- All invoices are due within 14 days of issuance unless otherwise stated
4. Intellectual Property
Upon receipt of full payment, KCEPro transfers ownership of custom deliverables (website code, copy, graphics) to the client. KCEPro retains the right to display completed work in its portfolio and case studies. Any third-party tools, plugins, or licensed assets used in a project remain subject to their respective licenses.
5. Client Responsibilities
Clients agree to:
- Provide accurate information about their business and goals
- Supply required materials (logos, images, copy, credentials) within agreed timelines
- Review and approve deliverables within the timeframe specified in the project agreement
- Maintain compliance with applicable platform policies (Google, Meta, etc.)
6. Limitation of Liability
KCEPro is not liable for outcomes dependent on third-party platforms (Google rankings, social media reach, ad performance) or for events beyond our control. Our liability for any claim arising from services rendered is limited to the amount paid by the client for the specific service in question.
7. Termination
Either party may terminate a retainer agreement with 30 days written notice. Project-based agreements may not be canceled after work has begun without forfeiture of any deposit paid. KCEPro reserves the right to terminate services for non-payment or breach of these Terms.
8. Website Use
You agree not to use kcepro.com to transmit spam, malware, or unlawful content; to attempt to gain unauthorized access to any systems; or to misrepresent your identity or affiliation. KCEPro reserves the right to block access at its discretion.
9. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from these Terms or KCEPro services will be resolved in the courts of Northern Virginia, unless otherwise agreed in writing.
10. Changes to These Terms
KCEPro may update these Terms at any time. Continued use of the site or services after changes are posted constitutes acceptance. We will note the effective date at the top of this page when changes are made.
11. Contact
KCEPro · Northern Virginia · info@kcepro.com
Questions about these Terms? Email info@kcepro.com and we'll respond within 48 hours.